Case study

Eiffage Construction – Residential Buildings – France

Be even more efficient in the management of its sites and especially in the management of reserves
Our aim was to reduce the defect and issue processing time and our objective today is to aim for zero defects
M. Pascal Vaché

Director of Eiffage Construction Bretagne

Benefits reported

Reduction of time spent in the back office without prior re-entry
Cost optimization / Increased productivity
Improved team communication in the field

3 min read

Interview with Mr Vaché, director and Mr Cardin, site manager at Eiffage Construction

Eiffage, a leading European construction firm and it’s subsidiaries carries out its activities across 5 domains: construction, public sector works, energy, metals and through its subsidiaries with public-private partnerships. The Group leans on its experience of having over 67000 collaborators and by 2013 had established a turnover of 14.3M euros, including 15% from abroad.

What motivated your research for a new professional solution?

At the heart of the collaboration between Eiffage and Script & Go is the desire of the construction expert, in response to client requirements, to be increasingly efficient in site management and notably in defect management.

Our aim was to reduce the defect and issue processing time and our objective today is to aim for zero defects,” said M. Pascal Vaché, Director of Eiffage Construction Bretagne, adding “BatiScript helps us to achieve that.”

Vaché elaborated that there was a double target: to satisfy their clients and to improve their productivity. He explained it was also in their interest to do this as fast as possible to mobilise their resources, and so on. To achieve this they chose an efficient process, a software tool that allowed them to manage their sites through a new information system that allows them to be in direct contact with their suppliers, architects and clients.

How did you discover Script & Go and it’s defect management software?

In 2012, the management team of Eiffage Construction Bretagne met Benoit Jeannin, Script & Go CEO, who was working on the development of a defect management application. Eiffage’s expertise and reciprocal listening between the two firms allowed the site management needs of the public sector works professionals to be addressed. Script & Go reevaluated it’s software and came up with an enhanced product usable throughout the construction lifecycle: BatiScript. In September 2014, they used the first version of the software in the renovation of 750 student rooms at the associated with the Beaulieu university campus for Crous Rennes Bretagne. Satisfied with its experience, the construction expert is now making its use of tablets standard practice.

Can you explain the particular needs of your company for deploying Script & Go software?

The Eiffage team explained they had the following needs to :

  • process defects more efficiently
  • be more productive
  • have a more efficient information management system

BatiScript defect management software fulfils all of our needs and that’s why we have deployed it through a number of our collaborators.”

What has seduced you about BatiScript compared to other solutions available in the market ?

The Eiffage team also said, “Our teams and subcontractors agree that BatiScript is of real interest not only for it’s precision and clarity of information but also in terms of the speed of information sharing possible. They appreciate having digital drawings in view and being able to consult defect photos for added precision. This reduces quality control errors.”

How has using Script & Go’s BatiScript tablet-centric software solution changed the way your work?

“Script & Go has provided, configured and put in place 9 BatiScript Premium Licences, which allows us to ensure efficient general contractor site management (60% of it’s activity). The construction sites of general contractors are often the most important and complex in terms of workload.”

A complete tool in line with the requirements of public sector professionals, BatiScript includes a defect management module for use during the pre-handover and delivery period. It also provides statistics associated with defect management, document management of all the necessary information associated with site management and facilitates the generation of meeting reports transmittable in real-time to project stakeholders on their digital devices (tablets, smartphones, PC).

What are the main advantages that BatiScript provides you with?

The Eiffage team went on to say,

“the main advantages of BatiScript are easily summarised as follows :

  • Reduced time spent inputting data in the office thanks to the elimination of the need for data reentry
  • Cost optimisation / Productivity accrued
  • Improved communication between teams in the field

BatiScript has become an indispensable solution and we continue to use it daily for our defect management.”

Find information about Eiffage here : Eiffage

The Script & Go team thanked Mr Vaché and Mr Cardin for their testimonials and confidence that they have placed in them.


  • Location: Velizy Villacoublay (78), France
  • Creation: 1955
  • Staff: 11 285 employees
  • Number of licenses: 14

Other case study

Torsion Group – Residential buildings – UK

Torsion Group – Residential buildings – UK

Torsion Group a main contractor, principally operating in the residential and purpose built student accommodation sectors. As a commercial director, Jon is responsible for overseeing the commercial management functions both for project delivery and the...

Alun Griffiths – Highways/Road Projects – UK

Alun Griffiths – Highways/Road Projects – UK

As a Site Agent, Owain is responsible for the management of several construction sites where he strives to deliver the projects according to the customers’ objectives. He has to ensure at the same time to maintain the standards of health and safety,...

Legendre Group – Residential buildings – France

Legendre Group – Residential buildings – France

Script & Go had the opportunity to interview both a site manager with a background in engineering and a project director from construction Real estate and energy firm Groupe Legendre on their construction management digitisation. The engineer and...